Author Topic: toshiba laptop usb/mouse wont work [SOLVED]  (Read 14206 times)

lastwish

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on: September 02, 2013, 02:43:15 PM
Hey, so i tried to install backbox on my second laptop it works great exept my mouse stopped working like nearly instantly i think it was after a restart.

when i do lsusb its there but i guess its some kind of modprob or blacklist problem but im not sure? Its like all usb ports stopped working some how.

Hope someone can help me and i can give u some more info if needed thx for a great operating system btw!!

« Last Edit: January 12, 2015, 11:45:02 AM by ZEROF »



b4d_bl0ck

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Reply #1 on: September 02, 2013, 06:02:44 PM
Hi lastwish,
aren't your USB ports working with any usb device or just with your mouse? At the very beginning, after the installation, was everything ok? Did you install/upgrade something before the issue?
Just to be sure, you can try to see in MENU -> Settings -> Settings Manager -> Mouse and Touchpad if it has been disabled.

Let us know.
Enjoy BB!

bool secure = check_paranoia() ? true : false;


lastwish

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Reply #2 on: September 02, 2013, 07:28:51 PM
Hi lastwish,
aren't your USB ports working with any usb device or just with your mouse? At the very beginning, after the installation, was everything ok? Did you install/upgrade something before the issue?
Just to be sure, you can try to see in MENU -> Settings -> Settings Manager -> Mouse and Touchpad if it has been disabled.

Let us know.
Enjoy BB!

Hey, yeah already done that the touchpad is working nothing is disabled when i plugg in the mouse the laser is on but there is no movement. I tried using my mobile broadband on that computer and it does not work so i guess no usb work.

I have a feeling that usb drivers are working but there somthing else missing and i cant put my hands on it, maybe i should try modprobing the module? but i dont know what the modules name is tho XD

And i have checked the blacklist files and i found that usbmouse was in it so i put a # there and saved it but still same problem.
Its like it wont add a mouse to the mouse and touchpad setting.

OT:
This is the last time im buying a toshiba laptop thats for sure cant boot on usb and needs to change stuff in setup to even make it boot with a cd so lol, Im all ASUS from now on.

Anyways thx for the replay hope this answer helps.



b4d_bl0ck

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Reply #3 on: September 02, 2013, 10:33:55 PM
Mhhh, i think you should begin to do some tests... the field is too wide.
Please try to report as much you can.

What i asked you is: Did the mouse work just after BackBox installation?
Also, does it work with other distros? You can try to boot BackBox live and see if it works from there, and also try with a different distro.
Then, mobile broadband receivers could need some different stuffs, maybe not the best thing for testing usb ports... Try with a usb stick or other devices if it works correctly. You should tell us if it is just a mouse problem or the whole usb subsytem is not working.

Also, do this:
plug your mouse in, then open a terminal and run
Code: [Select]
xinput --listAt this point you will get a list of input devices: check if there is the line for usb mouse like:
Code: [Select]
USB OPTICAL MOUSE                      id=10 [slave  pointer  (2)]if you can spot it, take note of the id value (i will call it $id, in this case it's 10) then run:
Code: [Select]
xinput --test $idNow if you move your mouse around or press buttons and so on, you should see the data captured on the screen.
You can try to create a xorg.conf file to make it working... check manual pages for xorg.conf in the input sections. Also search the web for generate a file for usb mouse.

[OT]
Not to do advertisement, just to talk: I'm using a Toshiba too right now to answer to you.
Four years i use it, and never had a single harware fail... nothing. Lots of distros tried on it and was always fine, even hotkeys are working! I don't know which is your model and the release date, but it's strange you cant boot from usb and even from cd is a pain. I find it really solid and even now it's like new, also unmounting and remounting for cleaning is easy.
[/OT]

Anyways, to stay on topic, let us know if you can solve.
Good luck! ;)

bool secure = check_paranoia() ? true : false;


lastwish

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Reply #4 on: September 04, 2013, 08:39:34 AM
Ok, The mouse worked after i installed backbox but after some restarts it stoped working.
The mouse works on other distros, the mobile broadband also worked before the restarts after some updates and stuff.

Tried usb stick and it works on the toshiba.

I did the input list and i cant even find my mouse in there just the touchpad.

I even tried my other mouse same problem there.

Maybe i need to add it manualy or somthing?



b4d_bl0ck

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Reply #5 on: September 04, 2013, 09:18:53 AM
Ok, start your BackBox, insert and remove mouse a couple of times, and after that in your terminal:
Code: [Select]
dmesg | grep -i usbUse an online pastebin service to post it.
If you want, you can also do this automatically in one command with:
Code: [Select]
dmesg | grep -i usb | pastebinitand post here the url you get.

See you...

bool secure = check_paranoia() ? true : false;


lastwish

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Reply #6 on: September 05, 2013, 08:49:16 AM
Ok, start your BackBox, insert and remove mouse a couple of times, and after that in your terminal:
Code: [Select]
dmesg | grep -i usbUse an online pastebin service to post it.
If you want, you can also do this automatically in one command with:
Code: [Select]
dmesg | grep -i usb | pastebinitand post here the url you get.

See you...

Heres the output:

Code: [Select]
root@fsf:/home/flywithme# dmesg | grep -i usb
[    3.912842] usbcore: registered new interface driver usbfs
[    3.912842] usbcore: registered new interface driver hub
[    3.912842] usbcore: registered new device driver usb
[    4.145357] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
[    4.145452] ehci_hcd 0000:00:12.2: new USB bus registered, assigned bus number 1
[    4.156174] ehci_hcd 0000:00:12.2: USB 2.0 started, EHCI 1.00
[    4.156657] hub 1-0:1.0: USB hub found
[    4.157316] ehci_hcd 0000:00:13.2: new USB bus registered, assigned bus number 2
[    4.168167] ehci_hcd 0000:00:13.2: USB 2.0 started, EHCI 1.00
[    4.168486] hub 2-0:1.0: USB hub found
[    4.168609] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
[    4.168851] ohci_hcd 0000:00:12.0: new USB bus registered, assigned bus number 3
[    4.228482] hub 3-0:1.0: USB hub found
[    4.228848] ohci_hcd 0000:00:13.0: new USB bus registered, assigned bus number 4
[    4.288462] hub 4-0:1.0: USB hub found
[    4.288802] ohci_hcd 0000:00:14.5: new USB bus registered, assigned bus number 5
[    4.348485] hub 5-0:1.0: USB hub found
[    4.348619] uhci_hcd: USB Universal Host Controller Interface driver
[    4.348918] xhci_hcd 0000:00:10.0: new USB bus registered, assigned bus number 6
[    4.349540] hub 6-0:1.0: USB hub found
[    4.349821] xhci_hcd 0000:00:10.0: new USB bus registered, assigned bus number 7
[    4.352781] hub 7-0:1.0: USB hub found
[    4.408291] usbcore: registered new interface driver libusual
[    4.480218] usb 2-3: new high-speed USB device number 2 using ehci_hcd
[    4.634374] Initializing USB Mass Storage driver...
[    4.634479] usbcore: registered new interface driver usb-storage
[    4.634482] USB Mass Storage support registered.
[    4.744178] usb 6-2: new low-speed USB device number 2 using xhci_hcd
[    4.793922] usb 6-2: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[   72.778173] usb 6-2: USB disconnect, device number 2
[   74.124194] usb 3-3: new low-speed USB device number 2 using ohci_hcd
[   76.922303] usb 3-3: USB disconnect, device number 2
[   78.380194] usb 3-3: new low-speed USB device number 3 using ohci_hcd
[   78.590921] usb 3-3: USB disconnect, device number 3
[   79.712199] usb 3-3: new low-speed USB device number 4 using ohci_hcd
[   80.008215] usb 3-3: USB disconnect, device number 4
[   81.036196] usb 3-3: new low-speed USB device number 5 using ohci_hcd
[   99.163393] usb 3-3: USB disconnect, device number 5
[   99.732256] usb 3-3: new low-speed USB device number 6 using ohci_hcd
[  100.096267] usb 3-3: USB disconnect, device number 6
[  101.264255] usb 3-3: new low-speed USB device number 7 using ohci_hcd
[  101.324257] hub 3-0:1.0: unable to enumerate USB device on port 3
[  103.080246] usb 3-3: new low-speed USB device number 8 using ohci_hcd
[  103.624234] usb 3-3: device not accepting address 8, error -62
[  103.680258] hub 3-0:1.0: unable to enumerate USB device on port 3
[  105.300288] hub 3-0:1.0: unable to enumerate USB device on port 3
[  106.056282] usb 3-3: new low-speed USB device number 11 using ohci_hcd
[  106.447162] usb 3-3: USB disconnect, device number 11
[  107.504276] usb 3-3: new low-speed USB device number 12 using ohci_hcd
[  107.564295] hub 3-0:1.0: unable to enumerate USB device on port 3
[  108.232284] usb 3-3: new low-speed USB device number 13 using ohci_hcd
[  108.292299] hub 3-0:1.0: unable to enumerate USB device on port 3
[  109.180277] usb 3-3: new low-speed USB device number 14 using ohci_hcd
[  109.260292] hub 3-0:1.0: unable to enumerate USB device on port 3
[  110.028278] usb 3-3: new low-speed USB device number 15 using ohci_hcd
[  142.644624] usb 3-3: USB disconnect, device number 15
[  143.928282] usb 3-3: new low-speed USB device number 16 using ohci_hcd
[  147.411383] usb 3-3: USB disconnect, device number 16
[  148.360285] usb 6-2: new low-speed USB device number 3 using xhci_hcd
[  148.410651] usb 6-2: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[  203.723107] usb 6-2: USB disconnect, device number 3
[  208.816210] usb 3-1: new low-speed USB device number 17 using ohci_hcd
[  211.924616] usb 3-1: USB disconnect, device number 17
[  213.256275] usb 3-1: new low-speed USB device number 18 using ohci_hcd



b4d_bl0ck

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Reply #7 on: September 05, 2013, 11:45:59 AM
Mhh, i think there are some problems which can be seen in two types of lines in this log file:
Code: [Select]
unable to enumerate USB device on port 3
and
device not accepting address 8, error -62
The first is repeated multiple times, maybe all the times you tried to put in your mouse. If you can insert_your_mouse->dmesg->remove_your_mouse->dmesg multiple times on the same usb port, and you see the error showing the same port number, then we can restrict the range to this interesting error.
Also, I guess all the
Code: [Select]
USB disconnect, device numberwe can see in logs, are your attempts to connect-disconnect-reconnect your USB devices, otherwise your USB are getting crazy. If you want you can confirm this too while you check port numbers as explained above...

You can also try to post us:
Code: [Select]
lsmod | grep -i usbto see if you are missing some modules...
but in any case, there isn't so much i can do at this point. This should not be a BackBox distro bug.
Now you have identified some errors, i invite you to search the web for these error lines, or ask on more specialized forums or report bug. With the infos you now have, you can go directly to the point...

One last check i'll probably do, is looking if you have misconfigured your USB settings in BIOS. Look  the USB version and if you have legacy enabled, because it's also strange you can't boot from usb...

If any BB member will know how to help you, they will answer to this thread...
Hope you can solve your issue. If you succeed post the solution here too, someone could need it in future.

Bye and good luck!
Happy BackBoxing!

bool secure = check_paranoia() ? true : false;